Tokyo, Nov 22, 2011 (JCN) - NTT Communications Corp. (NTT Com) and its global telecommunications-carrier partners have renewed their commitment in enhancing their delivery and operation of NTT Com's Arcstar global network services during the recent Arcstar Carrier Forum 2011 in Kobe, Japan.
Celebrating its ninth gathering since establishment in 2000, the Arcstar Carrier Forum is an international conference aimed at strengthening the global delivery and operation of Arcstar-brand managed network services, including IP-VPN, e-VLAN, leased line and Arcstar Universal One - a cloud-optimized network service that securely links closed enterprise networks with global cloud services. The forum facilitates service-quality improvements and strengthened customer satisfaction by setting goals for partner telecoms that provide delivery of Arcstar services in countries worldwide. Partner telecoms relay NTT Com's global networks to their home markets and in some cases to other national markets. NTT Com also provides Arcstar services directly in many markets.
The major topic of this year's Forum was customer-oriented operations for comprehensively enhanced service quality. The participants agreed to implement best practices to improve service availability, lower number of outages per line, improve time to repair, provide customers with real-time information and detailed disclosure of failures and related follow-up, and strictly adhere to service-delivery deadlines.
Copyright © 2013 JCN. All rights reserved. A division of Japan Corporate News Network KK.
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