DOCOMO's "mobidoors" JV to Sell Remote Support Solutions outside Japan
January 27, 2015     Japanese 
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DOCOMO's "mobidoors" JV to Sell Remote Support Solutions outside Japan

Tokyo, Mar 12, 2014 - (JCN Newswire) - NTT DOCOMO, INC., a personalized mobile solutions provider for smarter living, announced today that in partnership with RSUPPORT Co., Ltd. and OrangeOne Corporation, both providers of remote support solutions, it will establish a joint venture company named mobidoors to sell customer care and other remote support solutions to mobile network operators and mobile phone manufacturers outside Japan. The company will launch on March 25.

The joint venture will pursue opportunities for remote solutions outside of Japan by leveraging RSUPPORT's technical expertise, OrangeOne's system management knowhow and DOCOMO's experience in providing customer support and relationship with overseas mobile network operators and mobile phone manufacturers. In addition to selling remote operation and support solutions for smartphone users, the company will provide operational and maintenance support for solution systems. It also will sell RSUPPORT products.

NTT DOCOMO will hold a 55 percent stake, RSUPPORT will own 40 percent and OrangeOne 5 percent. The company will be headed by President Yuji Araki and will start with a staff of eight.

RSUPPORT is the developer of Smartphone Anshin Remote Support, DOCOMO's premier customer care service, which enables operators to provide remote support by performing operations on a shared screen to help users operate and configure their smartphones. DOCOMO became an equity partner of RSUPPORT in 2012.


NTT DOCOMO is a world-leading mobile operator and growing provider of comprehensive services centered on mobility. The company serves over 60 million customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit for more information.


Eijun Tanaka or So Hiroki
International PR
Public Relations Department
Tel:  +81-3-5156-1366    
Fax: +81-3-5501-3408

Mar 12, 2014


From the Japan Corporate News Network
Topic: Joint Venture
View more news from these Sectors: Networks & Cloud Computing, Wireless

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